Last updated: September 2026
This Refund Policy applies to tickets purchased through the official Vranec World Day website.
Please review this policy carefully before purchasing your ticket.
Tickets purchased for Vranec World Day events reserve admission to a specific event on a specified date.
Unless otherwise stated during the ticket purchasing process, purchased tickets are generally non-refundable where a customer is unable or chooses not to attend the event.
This includes circumstances such as changes in personal plans, travel arrangements, work commitments or other personal circumstances.
Any rights that customers have under mandatory applicable consumer protection law remain unaffected.
If you believe that you have been charged more than once for the same order, or there has been a technical error during payment, please contact us as soon as possible.
We will review the transaction and, where a duplicate or erroneous payment is confirmed, arrange an appropriate correction or refund.
If Vranec World Day cancels a ticketed event and no replacement date is provided, ticket holders will be eligible for a refund of the ticket price paid for the cancelled event.
Customers will be informed using the contact information provided during the ticket purchase.
Refunds will normally be returned using the original payment method where technically possible.
If an event is rescheduled, tickets will normally remain valid for the new event date.
If you are unable to attend the rescheduled date, information regarding available refund options and any applicable request deadline will be communicated to affected ticket holders.
Changes to individual speakers, wineries, exhibitors, performers, tasting selections, programme elements, schedules or other event details do not constitute cancellation of the event.
Such changes therefore do not normally qualify for a refund, provided that the event itself proceeds substantially as scheduled.
No refund will normally be provided if a ticket holder does not attend the event or arrives too late to participate.
Customers are responsible for checking the event date, opening time, location and admission information before attending.
A refund will not normally be provided where admission is refused because a person:
Cannot provide a valid ticket;
Presents a ticket or QR code that has already been used;
Does not meet applicable legal age requirements;
Fails to comply with venue or event safety rules; or
Engages in inappropriate, disruptive or unsafe behaviour.
This does not affect any rights available under applicable law.
Approved refunds will be processed using the original payment method wherever possible.
The time required for funds to appear in your account may depend on your bank, card issuer or payment service provider.
Any payment-processing timelines outside the organizer’s control may vary.
For a refund-related question, duplicate transaction or event cancellation enquiry, please contact Vranec World Day / Wines of Macedonia using the contact information published on www.vranecworldday.com.
Please include:
Your full name
Order number
Email address used for the purchase
A short explanation of your request
Please do not send full credit or debit card details by email.
Nothing in this Refund Policy is intended to exclude or restrict any mandatory consumer rights that apply under applicable law.
