Last updated: September 2026

Vranec World Day respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing tickets, registering for an event, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Who We Are

Vranec World Day is an event and initiative organized by Wines of Macedonia.

Website: www.vranecworldday.com

For questions regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.

2. Information We Collect

When you use our website or purchase a ticket, we may collect information including:

• First and last name
• Email address
• Telephone number, where required
• Billing information
• Order and ticket information
• Payment status and transaction information
• Information submitted through registration or contact forms
• Technical information such as IP address, browser type, device information and website usage data

We only collect information that is necessary to process your order, provide access to the event, communicate with you, operate our website, and comply with applicable legal obligations.

3. Payment Information

Online payments may be processed through third-party payment service providers.

Vranec World Day and Wines of Macedonia do not store your complete payment card details on our website. Payment information is processed securely by the relevant payment provider or financial institution in accordance with their own security and privacy requirements.

We may receive and store information about the status of your transaction, such as whether a payment was successful, declined, cancelled or refunded.

4. Ticketing Information

When you purchase a ticket, information related to your order may be used to create and manage your electronic ticket.

Your ticket may contain a unique ticket number, barcode or QR code used to validate your admission to the event.

Ticket information may be accessed by authorized event personnel for check-in, ticket validation, customer support and event administration.

5. How We Use Your Information

We may use your personal information to:

• Process and confirm ticket purchases
• Issue electronic tickets and order confirmations
• Process and verify payments
• Validate tickets and manage event entry
• Communicate important information regarding the event
• Respond to questions and customer service requests
• Process cancellations or refunds where applicable
• Maintain financial and transaction records
• Prevent fraud, misuse and unauthorized ticket duplication
• Improve the functionality and security of our website
• Comply with legal, accounting and regulatory requirements

Marketing communications will only be sent where permitted by applicable law and, where required, with your consent.

6. Sharing of Information

We do not sell or rent your personal information.

Information may be shared with trusted service providers where necessary to operate the website and event, including:

• Payment processors and financial institutions
• Website hosting and technical service providers
• Ticketing and event management systems
• Email delivery providers
• Accounting and administrative service providers

These parties receive only the information reasonably necessary to provide their services.

We may also disclose information where required by law or by a competent public authority.

7. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax and regulatory requirements.

Transaction and accounting records may be retained for longer periods where required by law.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies necessary for website functionality, shopping cart operation, checkout, security, analytics and user preferences.

Some cookies are essential for the website and online ticket purchasing process to function correctly.

Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.

9. Your Rights

Subject to applicable data protection law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information where legally applicable
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent

Certain information may need to be retained where required by law or where necessary for legitimate administrative, financial or legal purposes.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

11. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any external services you use.

12. Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes to our services, website, event operations or legal requirements.

The latest version will always be published on this website.

13. Contact

For questions about this Privacy Policy or requests relating to your personal information, please contact Vranec World Day / Wines of Macedonia through the contact information published on www.vranecworldday.com.